FAQs

Frequently Asked Questions

Whether you're looking for booking information, resort features, dining options, or local adventures, this resource provides answers to common questions to ensure the best vacation experience on Ambergris Caye, Belize. For any other inquiries, our reservations team is always here to help.

General Information icon

Q: Where are Sandy Point Resorts located?

Nestled just north of San Pedro Town on the stunning Ambergris Caye, our four Belize resorts offer an idyllic coastal retreat.

Q: What properties are under Sandy Point Resorts?

Sandy Point Resorts includes a collection of premier resorts on Ambergris Caye, Belize. Our portfolio features Coco Beach Resort, Belizean Shores Resort, Belizean Cove Estates, and Costa Blu Beach Resort. Each property offers unique amenities and experiences, ensuring a perfect stay for every type of traveler.

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Belizean Cove Estates
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Belizean Shores Resort
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Coco Beach Resort
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Costa Blu Resort

Q: What is the best time to visit Belize?

Belize is a year-round destination with perfect weather, averaging 85 degrees and sunny. No matter when you visit, you can expect beautiful, warm conditions.

Q: How do I get to Ambergris Caye?

Travel to San Pedro Town on Ambergris Caye from Belize via a local hopper flight or ferry water taxi. The island is only accessible by air or sea. We can assist with booking your hopper flight for a seamless journey.

Q: Do I need a visa to travel to Belize?

US Citizens and Canadians only need a passport. Travelers from other countries may require a visa, so please check the requirements before booking your trip.

Q: Is Sandy Point Resorts all-inclusive?

Sandy Point Resorts offers a variety of packages and amenities to suit your needs. Each of our resorts—Belizean Shores, Coco Beach, Belizean Cove Estates, and Costa Blu—provides personalized and à la carte vacation packages. We include a range of dining options, activities, and services that can be customized to create your perfect vacation experience. For more details on available packages and inclusions, please contact our reservations team at reservations@sandypointresorts.com.

Accommodations on Ambergris Caye icon

Q: What types of accommodations and villas are available at the resorts?

Our Belize resorts feature an array of accommodations, from luxurious hotel rooms and suites with lofts to spacious 1-bedroom, 2-bedroom, and 3-bedroom villas, as well as elegant penthouses.

Q: How do I book a vacation at Sandy Point Resorts?

You can easily book directly online through our resort websites. For personalized assistance, our Belize-based reservations department is also available at 1-844-360-1553 or WhatsApp: at +501-670-4811

Q: Are there any family-friendly accommodations?

Absolutely! All of our resorts are designed with families in mind, offering a range of family-friendly accommodations and amenities to ensure a comfortable and enjoyable stay for guests of all ages.

Q: Are the resorts pet-friendly?

While we love pets, our resorts are not pet-friendly. We strive to provide a relaxing environment for all guests and appreciate your understanding.

Q: What amenities are included in the rooms?

Our rooms are designed with your comfort in mind, offering modern amenities such as air conditioning, cable TV, Wi-Fi, and purified drinking water to ensure a relaxing and enjoyable stay.

Booking & Reservations for your Belize Island Vacation icon

Q: How can I make a reservation?

Making a reservation is easy! You can book directly online through our website, or chat with us for more information and personalized assistance.

Q: What is the cancellation policy?

Our cancellation policy varies depending on your booking source and rate plan. However, we understand that unexpected events can arise, so for reservations made directly with us, we offer a flexible 24-hour cancellation policy. Should your plans change or unforeseen circumstances occur, our hassle-free cancellation options are designed to accommodate your needs without penalty. Your satisfaction and peace of mind are our priorities,

Q: Are there any special packages or discounts available?

Yes, we offer a variety of special packages and discounts.  For the latest offers, please contact our reservations team at 1-844-360-1553. As a thank you to our loyal guests, we also offer a 20% discount on our Best Available Rate for repeat guests.

Q: Do you offer group bookings or discounts for large parties?

Our resorts are delighted to offer special group discounts, making it an ideal destination for family reunions, corporate retreats, weddings, and other group gatherings. We understand the importance of bringing people together, and our tailored group packages are designed to provide exceptional value and memorable experiences for everyone involved. Enjoy discounted rates on accommodations, personalized services, and exclusive amenities when you book as a group. Our dedicated team is here to assist with all the details, ensuring a seamless and enjoyable stay for your entire party. Whether you're celebrating a special occasion or planning a large event, our resort is the perfect place to create unforgettable moments together. Please contact us at 1-844-360-1553 for more information.

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Q: What activities are available at the resort?

Our Belize resorts offer a wide range of amenities and activities designed to provide an unforgettable experience for every guest. Enjoy luxurious accommodations with breathtaking sea views, air conditioning, free Wi-Fi, and fully equipped kitchens in select units. Relax in our pristine pools, featuring swim-up bars and hot tubs, or engage in thrilling water activities like snorkeling, diving, and paddleboarding. Families can enjoy kid-friendly amenities such as pickleball, giant chess, ping pong, and bicycles. Savor delicious local and international cuisine at our on-site restaurant, or rejuvenate at our spa with a variety of treatments. With personalized concierge services, we ensure your stay is seamless and enjoyable, catering to your every need in paradise.

Q: Are there any excursions or tours offered?

Our resorts on the popular destination of Ambergris Caye offer a wide array of exciting tours that showcase the natural beauty and rich culture of the region. Dive into the vibrant underwater world with guided snorkeling and scuba diving tours at the renowned Belize Barrier Reef, home to stunning coral formations and colorful marine life. Adventure enthusiasts can enjoy thrilling jungle excursions, such as zip-lining through the canopy, cave tubing in ancient subterranean rivers, and hiking to hidden waterfalls. Discover the rich history of the Maya civilization with guided tours of ancient ruins like Altun Ha and Lamanai. For a more relaxed experience, indulge in sunset cruises, bird-watching expeditions, or visits to charming local villages and markets. Knowledgeable guides ensure every tour is unforgettable, providing insights and creating lasting memories of your Belize adventures.

Q: Do the resorts have a swimming pool and beach access?

Yes, all our resorts offer direct beach access, allowing you to enjoy the stunning shores of Belize right at your doorstep. While seagrass can occasionally be present—an ecologically beneficial part of our coastal environment—our resorts provide exceptional alternatives with our exquisite pools. Each resort features meticulously maintained pools, including options with swim-up bars, hot tubs, and spacious lounging areas. Notably, Coco Beach Resort boasts the “best” pool on Ambergris Caye, offering the perfect setting for refreshing swims and relaxation. Whether you're looking to soak up the sun, take a leisurely dip, or enjoy poolside cocktails, our pool facilities ensure a delightful and comfortable experience for all our guests.

Q: What dining options are available at the resorts and around Ambergris Caye?

Cocoblanca at Coco Beach Resort offers fine dining in the restaurant, while an all-day menu is available for room delivery and at the pool bar. Additionally, Cocoblanca provides room delivery to Belizean Shores Resort and Belizean Cove Estates. Dining on Ambergris Caye is a culinary adventure that delights the senses with a diverse array of flavors and cuisines. The island boasts an impressive selection of dining options, from casual beachside eateries to elegant fine-dining restaurants. Guests can savor fresh seafood, including the day's catch prepared in traditional Belizean styles or international dishes. Local favorites such as rice and beans, ceviche, and fry jacks offer an authentic taste of Belizean culture. Many restaurants emphasize farm-to-table practices, featuring organic produce and locally sourced ingredients. Enjoy dining with stunning views of the Caribbean Sea, whether at a bustling beach bar or a romantic waterfront bistro. Ambergris Caye's vibrant dining scene promises a memorable gastronomic experience for every palate.

Weddings & Honeymoons icon

Q: Do you offer wedding planning services?

We specialize in providing exceptional wedding planning services to make your special day truly perfect. Our dedicated wedding coordinator manages every detail, from planning to execution, so you can relax and enjoy your celebration. We offer a variety of stunning venues, including beachfront settings with the Caribbean Sea as your backdrop, elegant garden spaces, and intimate indoor locations. Our comprehensive wedding packages include everything from floral arrangements and gourmet catering to photography and entertainment, with customizable options to suit your unique vision. Additionally, our resorts provide luxury accommodations for the bridal party and guests, along with special amenities like spa services and group activities. With our commitment to excellence and personalized service, your wedding in Belize will be a beautiful and unforgettable event.

Q: What wedding packages are available?

All of our properties host weddings and offer a range of wedding packages tailored to your needs. For more information, please visit our dedicated wedding website at www.belizeweddings.com or call us at 1-844-360-1553 to speak with Esmy Tzib, our onsite wedding coordinator and planner.

Q: Are there honeymoon packages available?

For newlyweds, our honeymoon à la carte package offers an idyllic mix of romance, adventure, and relaxation. Imagine waking up to the soothing sounds of the Caribbean Sea, exploring vibrant coral reefs, and enjoying intimate beachfront dinners under the stars. Our resorts provide luxurious accommodations with breathtaking views, private balconies, and exclusive amenities tailored for couples. Indulge in rejuvenating spa treatments, leisurely strolls along pristine beaches, or thrilling adventures like zip-lining through the jungle and cave tubing in ancient rivers. With personalized services and thoughtfully crafted honeymoon activities, your stay in Belize will be unforgettable. 

Q: What are the steps to take when planning a wedding at Sandy Point Resorts?

The first step in planning your dream wedding at Sandy Point Resorts is to schedule a phone call with our dedicated wedding coordinator. During this initial conversation, you can share your vision, preferences, and any special requirements for your big day. Our coordinator will guide you through the options, from selecting the perfect venue and wedding packages to understanding local customs and legal requirements. They will answer your questions, provide expert advice, and offer creative suggestions to ensure your wedding is uniquely yours. This personalized approach ensures that every detail is tailored to your desires, creating a seamless and unforgettable wedding experience in the beautiful paradise of Belize.

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Q: Do I need travel documents for my kids to travel with me?

 Yes, specific documentation is required when traveling to Belize with a child, especially if only one parent is present. The accompanying parent should carry a notarized letter of consent from the non-traveling parent, authorizing the trip. This letter should include the child's full name, travel dates, destinations, and contact information for both parents. Additionally, bring copies of the child's birth certificate and any relevant custody documents to verify parental rights. Airlines and immigration authorities may request these documents to prevent any potential issues related to child abduction. By preparing these documents in advance, you can ensure a smooth and hassle-free travel experience, allowing you to enjoy your time in beautiful Belize.

Q: Do you provide airport transfers?

All of our properties offer transfers to and from San Pedro Town for guests arriving by plane or water ferry. Our transfer services feature spacious, air-conditioned vehicles with modern amenities to ensure a comfortable trip. Whether you're traveling alone, as a couple, or with a group, we can accommodate your needs. Enjoy peace of mind with pre-arranged transfers, allowing you to relax and start your vacation smoothly. For added convenience, our concierge team is available to coordinate your transfer details and answer any questions, ensuring a seamless arrival in Belize. Find out more: https://www.sandypointresorts.com/getting-to-your-resort/

Q: How do I book my hopper flight? What are the policies for booking local flights?

The Belize international airport (PGIA) is located just outside Belize City. From there, guests can continue to San Pedro on a hopper flight directly from PGIA. Alternatively, guests can take a taxi to Belize City and then a water taxi to San Pedro. For detailed information on getting from Belize to Ambergris Caye, visit our guide at Getting to Your Resort.

Q: How do I get around the island on my vacation? Can I rent a golf cart or bike at the resort?

Getting around Ambergris Caye is easy and enjoyable with several convenient transportation options. Golf carts are the most popular mode of transport, offering a fun and flexible way to explore the island at your own pace. Many rental companies offer golf carts for daily or weekly use, and our resorts can assist in arranging rentals for you. We recommend pre-booking your golf cart, especially during peak travel times. Bicycles are another great option for short trips and leisurely rides along the scenic coastline, available at all resorts on a first-come, first-served basis. For those looking to venture further, boat charters provide access to remote areas and nearby islands. Walking is also a pleasant way to explore the charming town of San Pedro and its nearby attractions. With these various transportation options, you can easily navigate Ambergris Caye and enjoy all that this beautiful island has to offer.

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Q: What health and safety measures are in place at the resorts?

Traveling abroad can be an exciting adventure, but ensuring your safety is paramount. Start by researching your destination and understanding local customs, laws, and potential risks. Keep copies of important documents like your passport, visa, and travel insurance separately from the originals. Stay aware of your surroundings, avoid displaying expensive items, and be cautious when using public transportation or visiting crowded areas. Register with your embassy or consulate for assistance in emergencies and keep family or friends informed of your itinerary. By taking these precautions, you can enjoy your travels with peace of mind.

Q: Is there a doctor or medical facility nearby?

Yes, Ambergris Caye has medical facilities and clinics available. In case of any medical needs, you can easily access professional healthcare services on the island.

Q: What should I do in case of an emergency?

In case of an emergency, please contact our onsite security or front desk staff. They will promptly assist you and coordinate with local emergency services to ensure you receive the necessary help.

Special Requests icon

Q: Can you accommodate dietary restrictions or allergies?

Yes, we can accommodate dietary restrictions or allergies. Please notify your resort ahead of time about any special dietary needs, and our restaurant will do its best to accommodate you.

Q: Are there facilities for guests with disabilities?

While Belize is a beautiful and culturally rich destination, it can pose challenges for travelers with disabilities. Many attractions, accommodations, and transportation options lack proper accessibility features, such as ramps and elevators. Uneven terrain and sandy beaches can also make navigation difficult. Additionally, public transportation and local facilities often do not meet international accessibility standards. Although some high-end resorts may offer limited accommodations for guests with disabilities, overall, Belize may not provide the ease of travel and comfort needed for a stress-free and enjoyable vacation.

Q: Can I request special arrangements for a celebration or event?

Our dedicated team specializes in creating personalized experiences for any celebration, including weddings, proposals, anniversaries, birthdays, and romantic dinners. For the best outcome, please contact our concierge team ahead of time to ensure every detail is perfectly planned.

Payment & Policies icon

Q: What payment methods are accepted?

 For your convenience, all of our resorts accept Visa, Mastercard, American Express, and cash.

Q: Is there a deposit required for booking?

A deposit may be required to confirm your reservation, depending on the type of booking. Please contact our reservations team at 1-844-360-1553 to find the best rate options for your stay.

Q: Are there any resort fees or additional charges?

All reservations are subject to a 9% hotel tax and a 10% resort fee, which help us maintain our high standards of service and amenities for your enjoyment.

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